Support

How Can We Help?

Have questions or need help with our digital products? Our team is ready to assist you with any issues or inquiries. We're committed to providing exceptional support that matches the quality of our creative solutions.

Contact Information

General Support

Email: support@phrutosapp.com

For technical support, project inquiries, and general questions about our services.

Office Hours

Monday - Friday

9:00 AM - 5:00 PM PST

Pacific Standard Time

Location

Los Angeles, CA

Based in the heart of the creative industry, serving clients globally.

What We Can Help With

Technical Support

Website issues, HubSpot troubleshooting, development questions, and platform guidance.

Project Inquiries

New project discussions, scope clarification, and strategic consultation requests.

Account Management

Billing questions, service updates, and ongoing project management support.

Partnership Opportunities

Collaboration proposals, referral partnerships, and strategic alliances.

Response Times

We pride ourselves on responsive communication:

  • Critical Issues: Within 2 hours during business hours
  • General Support: Within 24 hours
  • Project Inquiries: Within 48 hours
  • Complex Consultations: Within 72 hours
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Need immediate assistance? For urgent technical issues during business hours, mention "URGENT" in your email subject line for priority handling.

Before You Contact Us

To help us assist you more efficiently, please include:

  1. Project Details: Which website, platform, or service you're asking about
  2. Issue Description: Clear explanation of the problem or question
  3. Screenshots: Visual context when relevant
  4. Browser/Device: Technical specifications if reporting bugs
  5. Timeline: Any deadlines or urgency considerations
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Security Note: Never include passwords, API keys, or sensitive credentials in support emails. We'll request secure access separately if needed.

Ready to connect? Reach out to support@phrutosapp.com and let's solve your challenge together.